Terms & Conditions



Terms and Conditions applicable to a buyer of Products using OASIS HONEY.

These terms and conditions are the contract between you and OASIS HONEY (“us”, “we”). By visiting or using Our Website, you agree to be bound by them. Our suppliers may also impose additional terms and conditions to which your contract with them will be subject.

OASIS HONEY is a trade name of OASIS HONEY (PTY) LTD, Registration Number 2018/593965/07 incorporated in the Republic of South Africa, whose registered office / address is at 28 Deining Street, Still Bay.

If you are under 18 years of age please ask someone over 18 years to buy a Product on your behalf. Unfortunately we can only deal with people who are legally able to enter into a binding contract.

If you use Our Website, you do so in accordance with these terms.

means the textual, visual or aural content that is encountered as part of your experience on Our Website. It may include, among other things: text, images, sounds, videos and animations. It includes content Posted by you.

“Our Website”
means any website of ours, and includes all web pages controlled by us.

means upload or place on or into Our Website any Content or material of any sort by any means.

means any item offered for sale on Our Website, whether physical goods or downloads.

means a person who offers a Product for sale on Our Website.

means any service we provide through Our Website, whether free or charged.
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1. Our contract
1.1 OASIS HONEY is neither a buyer nor seller of Products offered for sale in any form. OASIS HONEY is never either a principal or agent in a buying transaction.
1.2 OASIS HONEY is a marketplace. We are agents of a Seller only to the extent of use of Our Website as a platform for sale of his Products and for collection and forwarding of your money and the Products.
1.3 We are responsible to collect your money and pass it to the Seller.
1.4 We welcome any comment or complaint about a Seller, which you make through Our Website. We may act upon a complaint in our discretion, for the benefit of the body of all members.
1.5 We are responsible for delivery of any Product you order or for the returns and repayment procedure should you decide to return a Product for any reason.
1.6 These terms and conditions regulate the business relationship between you and us. By using Our Website free of charge, you agree to be bound by them.
1.7 We provide a market place for the supply of Products. We are in no way responsible for:
1.7.1 your locating and ordering a Product;
1.7.2 your choice of a Product;
1.7.3 any aspect of the provision of the Product;
1.7.4 any complaint about any Product.
1.8 In any dispute with a Seller, you should deal only with OASIS HONEY. We have neither legal obligation nor detailed information about the Product.
1.9 We may change this agreement in any way at any time. The version applicable to your contract is the version which was Posted on Our Website at the time that the contract was made.
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2. Your account and personal information
2.1 When you visit Our Website, you accept responsibility for any action done by any person in your name or under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
2.2 You agree that you have provided accurate, up to date, and complete information about yourself. We are not responsible for any error made as a result of such information being inaccurate.
2.3 You agree to notify us of any changes in your information immediately it occurs. If you do not do so, we may terminate your account.

3.If you buy as a consumer
If you buy as a consumer as defined in the Electronic Communications and Transactions Act 2002, then you have a cooling off period:
3.1 If you report a defect or fault with the product within 7 (seven) working days of having received the order, Oasis Honey has a legal obligation to refund your payment in full as stipulated and set forth in clause 6.3.1.
3.2 Our cancellation period ends after 24 hours. If your order has been despatched by the time we receive your cancellation, you may still return the product to the us, un-used, and in sale condition, within fourteen days of receipt.

4.The buying procedure
4.1 OASIS HONEY is not responsible for the fulfilment of your contract to buy a Product.
4.2 Prices listed on Our Website by Sellers are inclusive of any applicable sales tax.
4.3 Unless it is clear to the contrary, you may assume that every sale is made by the Seller in the course of his business.
4.4 Products may be offered for sale subject to any discount or promotion arranged between OASIS HONEY and the Seller.
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4.5 Subject to discounts and promotions, Products are offered for sale at a fixed price. VAT may be due and will be either included in the price or shown separately. If not shown, it will not be charged.
4.6 All Products will be subject to a delivery charge which will be shown at the pay point. The delivery charge will be fixed by OASIS HONEY for each Product offered for sale. It may be changed at the discretion of OASIS HONEY. Once you have bought an item, the delivery charge offered to you can be increased.
4.7 Neither we nor the Seller can be responsible for action by any governmental authority. We do not know and are not responsible for duties, taxes, delays or impounding of any item.
4.8 You are required to pay in the currency in which the Product is listed for sale on Our Website.
4.9 Every sale will be subject to the laws applicable but there shall not be implied any right which is neither a legal right nor set down in these terms and conditions.
4.10 For security purposes (yours and ours) we will not permit more than a maximum number of transactions with you in a given period of time.
4.11 To make future use of Our Website easier and faster for you, we will retain the personal and delivery information you provide to us. We will not retain information relating to your payment or credit card. This financial information never comes into our control. The information is given into a page which is in reality a page of our payment service provider. For detailed about disclosure of personal information please see our privacy notice.

5. Security of your card
We take care to make Our Website safe for you to use.
5.1 Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
5.2 If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.
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6.The OASIS HEUNING guarantee
6.1 To give you the utmost confidence in the OASIS HONEY buying experience, we make the following guarantee:
6.2 If the Seller fails to supply a Product to you for which you have paid, or supplies a Product which is substantially different from what you ordered, we ourselves will refund the cost to you.
6.3 This guarantee is subject to the following conditions:
6.3.1 you must log a query on Our Website within 7 (seven) working days after delivery of the defective product and the complain form on Our Website must be completed and submitted within the 7 (seven) working day period. Please follow the returns and refunds procedure set out in this Agreement and on Our Website;
6.3.2 We will make the payment to you within 60 days from the date we receive your claim form, as provided on Our Website;
6.3.3 the claim form must be completed truthfully and accurately;
6.3.4 you must provide a street address to us in South Africa;
6.3.5 you are limited to a lifetime maximum of five claims and a maximum of 2 (two) items in one year;
6.3.6 you must not have requested a charge back from your credit card company.

6.4 The guarantee set out in this paragraph is non contractual. We shall operate it at our entire discretion.

7.Products returned
These provisions apply in the event that you return any Product to OASIS HONEY for any reason.
7.1 OASIS HONEY does not accept returns unless there was a defect in the Product at the time of purchase, or the Seller has agreed in correspondence that you may return it.
7.2 Before you return a Product to the Seller, please carefully re-read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.
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7.3 The Products must be returned to the Seller as soon as any defect is discovered. The defective product must be reported as stipulated in clause 6.3.1.
7.4 So far as possible, a Product should be returned:
7.4.1 with both Product and all packaging as far as possible in their original condition;
7.4.2 securely wrapped;
7.4.3 including our delivery slip;
7.4.4 at your risk and cost.

7.5 We advise you to follow the returns procedure set out on Our Website or otherwise in his terms and conditions, if any. If you do not do so, we may be unable to identify you as the sender of the Products.
7.6 If the Seller agrees that the item is faulty, the Seller will:
7.6.1 refund the cost of return carriage;
7.6.2 repair or replace the item as he chooses.

8.How we handle your Content
8.1 Our privacy policy is strong and precise. It complies fully with current law.
8.2 If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.
8.3 Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
8.4 We need the freedom to be able to publicise our Services and your own use of them. You therefore now irrevocably grant us the right and licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in any medium. You represent and warrant that you are authorised to grant all such rights.
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8.5 We will use that licence only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable period of time.
8.6 You agree to waive of your right to be identified as the author and your right to object to derogatory treatment of your work as provided in the Copyright Act 1978.
8.7 You now irrevocably authorise us to publish feedback, comments and ratings about your activity through Our Website, even though it may be defamatory or critical.
8.8 Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
8.9 You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
8.10 You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
8.11 Please notify us of any security breach or unauthorised use of your account.
8.12 We do not solicit ideas or text for improvement of our Service, but if you do send to us material of any sort, you are deemed to have granted us a licence to use it in the terms set out at sub paragraph

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9.Security of Our Website
If you violate Our Website we shall take legal action against you.
You now agree that you will not, and will not allow any other person to:
9.1 modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
9.2 link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
9.3 download any part of Our Website, without our express written consent;
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9.4 collect or use any product listings, descriptions, or prices;
9.5 collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
9.6 aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;
9.7 share with a third party any login credentials to Our Website.

10. Copyright and other intellectual property rights
10.1 All Content on Our Website, for example page text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of either us or our affiliates or suppliers of Products for sale. It is all protected by international copyright laws.
10.2 You may not copy, or in any way exploit any of the Content, except as is expressly permitted in this agreement or with our written consent. For the sake of good order you should note that copyright exists in compilations and graphic images, shapes and styles, as well as in raw text.

11.Interruption to the OASIS HONEY Service
11.1 We give no warranty that the OASIS HONEY Service will be satisfactory to you.
11.2 We will do all we can to maintain access to Our Website, but it may be necessary for us to suspend all or part of OASIS HONEY Service for repairs, maintenance or other reason. We may do so without telling you first.
11.3 You acknowledge that our Service may also be interrupted for reasons beyond our control.
11.4 You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to our Service.
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12. Our disclaimers
12.1 Our Website contains links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.
12.2 We are not liable in any circumstances for special, indirect, consequential damages or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website.
12.3 The OASIS HONEY Website and OASIS HONEY Services are provided “as is”. We make no representation or warranty of any kind, express or implied, including, without limitation, any warranty that either of them will be:
12.3.1 of satisfactory quality;
12.3.2 fit for a particular purpose;
12.3.3 available or accessible, without interruption, or without error;
12.4 So far as concerns a Product you buy through Our Website, we are not liable for:
12.4.1 any product or service complying with the requirement of any law or being available;
12.4.2 the Seller performing his contract.
12.5 You now expressly release us from any and all claims and liability known and unknown, arising in any way from a dispute between you and a Seller.

13. Indemnity
You agree to indemnify us against any loss, damage or liability, suffered by us at any time and arising out of:
13.1 any act, neglect or default of yours in connection with this agreement or your use of the Services;
13.2 your breach of this agreement;
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13.3 your failure to comply with any law;
13.4 a contractual claim arising from your use of the Services and purchase of a Product.

14. Miscellaneous matters
14.1 If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
14.2 OASIS HONEY respects your privacy, takes reasonable steps to protect your personal information as defined in the Promotion of Access to Information Act 2000 and Protection of Personal Information Act 2013. Our compliance with the legislation is set out in Privacy Policy.
14.3 If you are in breach of any term of this agreement, we may:
14.3.1 publish all text and Content relating to the claimed breach, including your name and email address and all correspondence between us and our respective advisers; and you now irrevocably give your consent to such publication.
14.3.2 terminate your account and refuse access to Our Website;
14.3.3 remove or edit Content, or cancel any order at our discretion;
14.3.4 issue a claim in any court.
14.4 Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
14.5 No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
14.6 When you visit Our Website or send messages to us by email, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on Our Website. You agree that all our electronic communications satisfy any legal requirement that such communications be in writing.
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14.7 Any communication to be served on either of us by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.
It shall be deemed to have been delivered:
if delivered by hand: on the day of delivery;
if sent by post to the correct address: within 72 hours of posting;
If sent by e-mail to the address from which the receiving party has last sent e-mail: within 24 hours if no notice of non-receipt has been received by the sender.
14.8 In the event of a dispute between us, then, if we so ask, you undertake to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
14.9 This agreement does not give any right to any third party.
14.10 We shall not be liable for any failure or delay in our performance of this agreement which is caused by circumstances beyond our reasonable control, including any labour dispute.
14.11 In the event of any conflict between any term of this agreement and the provisions of the memorandum of incorporation of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
14.12 This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
14.13 The validity, construction and performance of this agreement shall be governed by the laws of the Republic of South Africa

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